Frequently asked questions

What do castings cost?


It is impossible for us to quote prices for labor charges without first seeing the piece or pieces in question. We invite you to send your designs to us and we will gladly give you an estimate before any work is begun. Of course, the integrity of a client’s creation is always held in strict confidence whether sent for pricing or for production.




How long does it take to make a mold?


The process of making standard size rubber or non-shrink molds generally takes approximately a day or two.




How long would it take to complete my casting order?


Depending on the size of the order, most waxes received before 2:45 pm (Eastern time) Monday -Thursday are cast and ready to ship the next day. In order to provide you rapid turnaround on your job, we suggest you ship your wax, so it arrives via FedEx or UPS mid-morning.

Bulk order timelines vary. Should you be working with a specific deadline, please let us know.




How much do molds cost?


Molds start at $25.00 (for example, a basic ring) . Charges increase depending on size and complexity.




Are there any other costs?


In addition to casting labor and mold charges, there are the metal charges, based on the daily market per pennyweight (dwt.), finishing and stones setting (if these options are chosen) and shipping and handling.




Who keeps my molds?


The design is your own; you are only charged for the labor and cost of the materials incurred in making the mold, and it is returned to you with your order. You can send it back to us each time you need to reorder. We can also hold your molds on our premises which will simplify your ordering process if you are ordering frequently from these molds.




What are my casting size limitations?


Our standard casting size limitations are generally 4½ inches by 6¾ inches. We can accommodate some larger pieces using shell technology; please contact us with your specific details.




What type of metals do you cast?


We cast in platinum 90-10, 95-5, gold 24k - 10kt in the following alloys: yellow, white, green, and pink. We also cast in sterling silver, tarnish-resistant sterling silver, lead free brass, silicone bronze, and white bronze. If you require additional materials or colors, let us know.




How will my order be shipped?


We ship via FedEx, UPS and USPS.




Are my designs insured in shipping?


Models for molding are generally insured for $100.00 each unless a higher amount is specified. Molds are insured for the average cost to remake the mold. Wax models that are cast into metal are not insured for any additional value over the invoice unless the customer so specifies.




Can I drop off or pickup my order?


We always welcome visits from our customers. Call us for directions and/or an appointment.




How do I pack my waxes for shipping?


Your waxes and originals are very fragile and delicate pieces. Please take great care in packing them; the parcels are often abused in shipping and they can break easily. Use plenty of absorbent packing material around each individual piece, preventing them from movement, and use a large sturdy box. Of course, always include a list indicating the number of pieces enclosed so that we'll know if something arrives broken.




Is there anything else I need to do when sending in an order?


Your letter of instructions should include your shipping address as well as a list of contents with details as to your order for each item, indicating quantity and metal. Indicate if you require an estimate prior to producing your order, and always include a telephone number and email address.




Can I use my own metal?


In order to be able to supply you with the highest quality castings, we must know the metal we are using. Any metal you send us may have even the slightest impurity in it which could affect your, as well as everyone else’s castings, so we cannot add it to our inventory. We will however cast a separate flask with your metal, but the casting quality will not be guaranteed. Please contact us for details before sending metal with your job




Is there a minimum order?


There are no minimum casting orders, however if we are setting up a separate flask for your casting in your metal there will be a minimum charge of $35.00.




Does IMC provide finishing services?


Yes, we do provide a complete variety of finishing services, which include anything between removal of sprue and tumbling and up to supplying and setting of stones. Please contact us for additional information.




What are my payment options?


Orders may be prepaid via credit cards or COD. Credit terms are extended to frequently reordering commercial accounts which are rated by the JBT. after completeing a credit application.




What type of molds are available ?


We offer traditional rubber molds (highest shrinkage rate) and Castaldo Long life RTV molds (lowest shrinkage rate). Metal molds for plastic and wax injection are available as well. Generally, there is 1% to 10% shrinkage from master to finished piece. Shrinkage has been calculated from in-house tests and manufacturer specifications and may be different depending on model geometry. (Example: Marquise dimensions change differently than squares and outside dimensions change differently than inside dimensions.)




Sprue and design issues


We strive to deliver the best quality cast product. Often we receive esthetically beautiful waxes or computer generated models that do not account for the natural laws of precious metal flow dynamics. These technical design issues often cause porosity, non-fills, and other casting defects.
Based on our experience we can compensate for these issues by changing sprues, adding risers, adjusting flask and metal temperatures or recommending a change in the model. If you choose not to have modifications to your molds or models, we cannot guarantee satisfactory results. We reserve the right to reject a model, mold, or waxes if we feel that the results will produce poor quality due to pre-existing uncorrected potential issues.




Sprue placement


We will gladley use your existing mold or metal model, we may recommend modifications to ensure quality. We may need to replace, modify, move, or completely alter the feed sprue system of your metal model to get the best casting results. Minor alterations are typically done at no charge. Major alterations to molds, or sprue changes on models, are done for a fee. Sprue changes on models will also require making a new mold for a minimal fee. We will contact you in advance regarding any recommended changes.




Design integrity and confidenitality.


International Mfg. Co. will not copy or infringe on a customer’s designs and is not liable for copyright infringements by others. It is the customer’s responsibility to maintain ownership of the submitted design. we will not knowingly cast designs that have trademarks other than those owned by the customer. These trademarks can be real or implied, i.e. an actual stamp or pieces with known protection such as proprietary designs.




What is your return policy ?


At International Mfg. co. Inc. we take pride in our craft and we do everything in our power to eliminate the possibility that an item will be delivered with a casting defect, In the unlikely event that a casting defects exist in the a product that you received we will recast the item for free, providing that the original castings are returned to us in the same condition received, metal that has been heated, soldered or rhodium plated will not be accepted .
In case of a casting defect that is due to dessign issue or incompatible model material we cannot guarantee satisfactory results.
Casting and finished jewelry made from gold, platinum, palladium and Silver may be returned for metal credit within 30 days from invoice date. International Mfg. Co. reserves the right to accept or reject returned castings and finished jewelry.
A credit will be provided for the lesser of the metal value on the invoice date or current metal market pricing. In case of casting defect that is due to design issue or incompatible model material, the following minimum return fees will apply, $4.00 for silver $10.00 for Gold and Minimum $25.00 fee for Platinum or Palladium .
Casting and finished jewelry returned after 60 days from invoice date may be eligible for a partial credit at the discretion of International Mfg. Co.




Pricing


Pricing for metals will be based on the rough casting weight. Metal prices are calculated at the time of shipment.




Do you provide 3D scanning services ?


We can capture and manipulate physical objects and bring them into the digital world using a 3D scanner, In many cases it can eliminate the lengthy and costly mold making processes. Using this technology we can: Create a better fitting matching wedding band (tracer band)
Match an existing piece
Reproduce irreplaceable heirlooms
Digitally create organic pieces (Shells, fossils, twigs, food) Keep in mind that at times Scanned files require additional work in CAD




What is the difference between CAD and CAM services?


CAD (computer-aided design) describes the use of computer software programs to create 2D or 3D models.
When the design phase using the CAD software is complete, we deliver a screenshot from the. STL or .3DM file(s) along with digital renders to illustrate the entire design and layout of the jewelry piece for final approval. That file is then used to create physical prototypes of the jewelry,
CAM (computer-aided modeling) is the use of software programs and machinery to create and manufacture a 3D object. Upon completion of working with a CAM program and machines, a 3D wax model is created which physically represents the way the final product will look.




How do I submit my design ideas ?



Getting started on your next custom project is easy. Contact us today, You can call with ideas, upload or fax your sketches , or send us samples, gemstones, pictures and anything else that will be a part of your project.




How do I submit my CAD files ?


Our CAD Service Bureau accepts STL and 3DM files for model building on all our rapid prototyping machines. Please upload your files with instructions on our CAD upload page. You should receive an auto reply confirming that your file was successfully transmitted. Be sure to include your contact information, in case we have questions regarding your file. We will confirm your order once it has been reviewed and processed.
Some files are too large to be transmitted via email. Should this be the case with your file, we suggest taking the following steps: -Check your mesh settings when exporting 3DMs to STLs. In most cases, your maximum distance edge to surface distance can be set to 0.01.
-Try compressing your file to a zipped folder, which may shrink the file size enough to email.
-Mail a USB or zip drive. Please note, extremely large files can create software and/or hardware issues; we will contact you if this occurs, to determine the next steps.




What is the turnaround time for custom work ?


Turnaround on custom manu­facturing orders varies from job to job. A project could be on its way back to you within 7-10 days, more com­plex pieces might take several weeks. Please let us know your turnaround requirements; rush orders may be available. In order to get an accurate estimate on the turnaround time for your specific job, please contact us .




How do I obtain a quote for my special order ?


Due to the nature of custom manufacturing, each job is unique. Please contact us for an estimated price quote.




Do you provide  CAD design services ?


Submit your jewelry sketch or a photo and we’ll design a 3D CAD model based on your specific instructions.When the design phase using the CAD software is complete, we deliver a screenshot from the. STL or .3DM file(s) along with digital renders to illustrate the entire design and layout of the jewelry piece for final approval. That file is then used to create physical prototypes of the jewelry,




What is your website privacy policy ?


What type of information we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such information? We collect such Non-personal and Personal Information for the following purposes:
1. To provide and operate the Services;
2. To provide our Users with ongoing customer assistance and technical support;
3. To be able to contact our Visitors and Users with general or personalized service- related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred Non- personal Information, which we or our business partners may use to provide and improve our respective services;
5. To comply with any applicable laws and regulations. How do we communicate with our site visitors? We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How can our site visitors withdraw their consent? If you don’t want us to process your data anymore, please contact us at info@intlmfgco.com or send us mail to: International Mfg. Co. 712 Chestnut street Philadelphia. PA. 19106
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@intlmfgco.com or send us mail to: International Mfg. Co. 712 Chestnut street, Philadelphia Pa. 19106





If you have any other questions please feel free to contact us anytime by Phone at : 888-925-7558 or

email us at info@intlmfgco.com to discuss your specific needs.

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